Best Rate Guarantee


Dorsett Mongkok, Hong Kong
88 Tai Kok Tsui Road Kowloon Hong Kong
Tel: +852 3987 2288   |   Fax: +852 3987 2299
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HK Time   13 : 52   |  

Best Rate Guarantee

Home Best Rate Guarantee

Free Cancellation

Please refer to details of selected promotions for detailed cancellation policy.

Best Rate Guarantee

Most attractive Hong Kong hotel rates are found here at Dorsett Mongkok Hotel Hong Kong! We offer hassle-free service and it starts from the very moment a booking is made. To save time and assure that every booking made on is best available found on the net, we are proud to present our “Best On-line Rate Guarantee”, promising our competitiveness among all Hong Kong hotel rates. Should you find a lower rate anywhere online, we will match it and give you a further 5% discount.

The reason to choose booking with us

Lowest rate We make sure rates offered on are the lowest rate available on the internet.
No penalties There is no penalty charge on cancellation and amendment made before the published cancellation deadline*.
No prepayment Payment is required only at the very moment upon check-out*.
Personal touch You will be able to communicate with us directly regarding room preferences.
Complete choices We offer a complete range of hotel rooms for guest’s selection, there must a room most suitable for any travel need.
Security and assurance We respect our guest’s privacy with our advanced booking technology. Credit card and personal information are treated at the highest level of security without compromise.

*except for pre-paid / advance purchase rate plans

How it works

Your job
Make a booking on (“own booking”)

Afterwards, if you find any lower rate on other websites (“lower rate”), view our terms and conditions and submit a claim form.

Submission of the claim form must be completed within 24 hours of the own booking made

Our job
We will verify if the claim is valid within 24 hours and the lower rate will be honored accordingly plus a further 5% discount from us.

Terms and conditions:

  • The guarantee does not apply to
    • Rates that are not publicly available such as corporate, travel agent and other negotiated rates
    • Rates that are available on auction websites
    • Opaque rates in which the hotel name is made anonymous until the booking is completed on websites including but not limited to Priceline, Hotwire, etc.
    • Package rates that include additional services and / or amenities including but not limited to meals, breakfasts, transfers, etc.
    • Modified or cancelled reservations
  • A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program
  • Rate comparison will be made for reservations of which room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate
  • When a claim is made for multiple nights, each night will be compared separately
  • Rate disparities solely stem from fluctuation and difference in currency exchange rate will be excluded from the guarantee
  • Claim form must be submitted within 24 hours of the Original Booking made and 24 hours before arrival, on-day reservation is therefore excluded from the guarantee
  • The Competing Rate must still be available and verifiable at the time Dorsett Mongkok Hotel Hong Kong validates the claim
  • Dorsett Mongkok Hotel Hong Kong is not liable to indemnity incurs from cancellation made on other websites
  • Dorsett Mongkok Hotel Hong Kong reserves full right in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice