Please refer to details of selected promotions for detailed cancellation policy.
Best Rate Guarantee
Most attractive Hong Kong hotel rates are found here at Dorsett Mongkok Hotel Hong Kong! We offer hassle-free service and it starts from the very moment a booking is made. To save time and assure that every booking made on www.mongkok.dorsetthotels.com is best available found on the net, we are proud to present our “Best On-line Rate Guarantee”, promising our competitiveness among all Hong Kong hotel rates. Should you find a lower rate anywhere online, we will match it and give you a further 5% discount.
The reason to choose booking with us
||We make sure rates offered on www.mongkok.dorsetthotels.com are the lowest rate available on the internet.
||There is no penalty charge on cancellation and amendment made before the published cancellation deadline*.
||Payment is required only at the very moment upon check-out*.
||You will be able to communicate with us directly regarding room preferences.
||We offer a complete range of hotel rooms for guest’s selection, there must a room most suitable for any travel need.
|Security and assurance
||We respect our guest’s privacy with our advanced booking technology. Credit card and personal information are treated at the highest level of security without compromise.
*except for pre-paid / advance purchase rate plans
How it works
Make a booking on www.mongkok.dorsetthotels.com (“own booking”)
Afterwards, if you find any lower rate on other websites (“lower rate”), view our terms and conditions and submit a claim form.
Submission of the claim form must be completed within 24 hours of the own booking made
We will verify if the claim is valid within 24 hours and the lower rate will be honored accordingly plus a further 5% discount from us.
Terms and conditions:
- The offer is valid for direct booking through the Dorsett Mongkok, Hong Kong’s official website (“Dorsett Mongkok website”)
- A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program
- Rate comparison will be made for reservations of whatever room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate
- When a claim is made for multiple nights, each night will be compared separately
- Rate disparities solely stemming from fluctuations and differences in currency exchange rates will be excluded from the guarantee
- The non-Dorsett Mongkok website rate must be in the same currency as the rate you booked through the Dorsett Mongkok website
- The non-Dorsett Mongkok website rate must be at least 1% more than the current, lowest rate available on Dorsett Mongkok website
- When multiple rates for the reservation dates and room type/package are available on Dorsett Mongkok website, you must reserve the lowest rate to be eligible for the guarantee
- The lower rate must still be available and verifiable at the time for Dorsett Mongkok, Hong Kong to validate the claim
- Any modification to the original booking after a claim form has been validated will prevent the claim from going ahead
- The rates covered by the Lowest Rate Guarantee must be accessible to the general public and available for reservation; expressly excluded are:
- Rates that require a paid membership in a club or other organization, or approved by Dorsett Mongkok, Hong Kong for the discounted rates will be excluded
- Rates available on auction websites
- Rates on sites, applications and other sources, channels or outlets that do not provide the ability to make a real-time reservation (e.g., an “on request” rate), that do not provide immediate hotel confirmation, or that require 5 minutes or more to validate a reservation
- Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular location or using a specific credit card
- Pre-paid, advance purchase, or non-refundable rates on Ctrip
- Rates on all Fliggy channels
- Dorsett Mongkok, Hong Kong is not liable for indemnity incurring from cancellations made on other websites
- A claim form must be submitted to this "link" within 24 Hours of the booking made on the Dorsett Mongkok website and at least 24 Hours before the hotel’s standard check-in time. The form will require proof of the lower rate you found on another website and the original rate you found on Dorsett Mongkok website
- Dorsett Mongkok, Hong Kong reserves all rights in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice