Frequently Asked Questions (FAQs)

Our standard check-in time is 15:00 and check-out time is 11:00.

The room charges shall be settled in full upon check-in.

Dorsett Mongkok implements a 100% indoor smoke-free policy. Smoking is not allowed in its 285 guestrooms to ensure a healthier staying environment

Guests aged 12 and under are considered children in our hotel. They will not be charged extra if they share the bed with their parents.

Gym Room in our hotel opens 24 hours daily, equipping with treadmill, dumbbells and a wide range of fitness equipment.

The hotel is only 7-minute walk away from the Olympic MTR station.

Most of our promotional packages offer free cancellation 24 hours prior to arrival. Kindly refer to the booking engine for respective cancellation policies.

Dorsett Mongkok a mere 30-minute taxi drive from the Hong Kong International Airport to the hotel. Alternatively, you can take the airport express train from the airport to Kowloon Station, followed by a short taxi ride to the hotel.

It depends on the promotional packages you book and is subject to hotel situation. Guests who book direct via hotel official website are entitled to enjoy a flexible check-in time followed by a 26-hour Full Stay.

Olympian City Shopping Mall is both within 10-minute walk away from the hotel while popular tourist destinations such as Langham Place, Ladies Market and Sneakers Street are within easy reach.

No. Guests who test positive of COVID will not be charged any cleaning fee.

Yes. Guests who test positive of COVID can choose to remain in the hotel for isolation.