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Home/Best Rate Guarantee

Best Rate Guarantee

At the Dorsett Mongkok Hong Kong Hotel, we believe great service resides in a hassle-free stay and it starts from the very moment you book with us. To save you time and to ensure that your booking made on www.mongkok.dorsetthotels.com is the best available on the internet (and to ensure that you get a Hong Kong budget hotel rate), we are delighted to offer you our “Best Online Rate Guarantee”. Should you find a lower rate anywhere online, we will match it and give you a further 20% discount. The Dorsett Mongkok Hong Kong Hotel really delivers luxury at a price that rivals the best hotels in Mongkok Hong Kong.

How Does This Work

  • 1

    Reserve your room on www.mongkok.dorsetthotels.com (“Original Booking”).

  • 2

    If you find our hotel is available at a lower rate on the net (“Competing Rate”) than the one you reserved through www.mongkok.dorsetthotels.com(“Original Rate”), view our terms and conditions and submit a claim form. Submission of the claim form must be completed within 24 hours of the Original Booking made.

  • 3

    Dorsett Mongkok Hong Kong Hotel will reply within 24 hours verify if the claim is valid and the Competing Rate will be honoured accordingly plus a further 5% discount from us.

Claim Form Book Now

Why Book With Us

  • Lowest Rate

    rates on www.mongkok.dorsetthotels.com is the lowest rate available on the internet, so leave it to us and relax, you don’t have to look any further

  • No Extra Charges

    There is no booking fee by using our online booking system

  • No Penalties

    There are no penalties on cancellation and amendment made before the published cancellation deadline, allowing you higher flexibility in planning your trip*

  • No Prepayment (except for pre-paid / advance purchase rate plan)

    You are not required to prepay your room rate, until the very moment you check-in*

  • A Personal Touch

    You can personalize your stay, tell us your preferences, from room color to pillow type, we do it just the way you like

  • Complete Choices

    At anytime, all room types and rates are shown, unlike on some other sites

  • Security and Assurance

    Your credit card and personal information are ensured the highest level of security with our advanced technology and our respect of your privacy

    * except for pre-paid / advance purchase rate plans

Terms & Conditions

  • The offer is valid for direct booking through the Dorsett Mongkok Hotel Hong Kong’s official website (“Dorsett Mongkok Hotel website”) which is booked on or after 1 June 2024
  • A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program
  • Rate comparison will be made for reservations of whatever room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate
  • When a claim is made for multiple nights, each night will be compared separately
  • Rate disparities solely stemming from fluctuations and differences in currency exchange rates will be excluded from the guarantee
  • The non-Dorsett Mongkok Hotel website rate must be in the same currency as the rate you booked through the Dorsett Mongkok Hotel website
  • The non-Dorsett Mongkok Hotel website rate must be at least 1% more than the current, lowest rate available on Dorsett Mongkok Hotel website
  • When multiple rates for the reservation dates and room type/package are available on Dorsett Mongkok Hotel website, you must reserve the lowest rate to be eligible for the guarantee
  • The lower rate must still be available and verifiable at the time for Dorsett Mongkok Hotel Hong Kong to validate the claim
  • Any modification to the original booking after a claim form has been validated will prevent the claim from going ahead
  • The rates covered by the Lowest Rate Guarantee must be accessible to the general public and available for reservation; expressly excluded are negotiated rates
  • Dorsett Mongkok, Hong Kong reserves the right to change the terms and conditions and suspend or terminate the offers without prior notice
  • In case of any dispute, the decision of Dorsett Mongkok, Hong Kong shall be final

Negotiated rates:-

  • Negotiated rates (e.g., group rates, corporate rates, conference/seminar rates)
  • Specific promotional offers granting an additional discount after the booking is made (e.g., bookings with promotional codes supplied further to the registration in a newsletter, etc.)
  • Qualified discount rates (e.g., loyalty programme rate)
  • Rates granted to Dorsett Mongkok, Hong Kong partners and their employees
  • Rates granted to Dorsett Mongkok, Hong Kong employees
  • Rates offered by opaque inventory sources (i.e., Hotwire and Priceline) who only specify the hotel name or location once the booking has been made
  • Rates on websites requiring membership or programmes requiring a password or login to consult hotel rates and room availability
  • Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular geography or using a specific credit card

Other rates excluded from the Lowest Rate Guarantee program are but not limited to:

  • Rates that require a paid membership in a club or other organization, or approved by Dorsett Mongkok, Hong Kong for the discounted rates will be excluded
  • Rates available on auction websites
  • ates on sites, applications and other sources, channels or outlets that do not provide the ability to make a real-time reservation (e.g., an “on request” rate), that do not provide immediate hotel confirmation, or that require 5 minutes or more to validate a reservation
  • Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular location or using a specific credit card
  • Pre-paid, advance purchase, or non-refundable rates on Ctrip
  • Rates on all Fliggy channels
  • Dorsett Mongkok, Hong Kong is not liable for indemnity incurring from cancellations made on other websites
  • A claim form must be submitted to this "link" within 24 Hours of the booking made on the Dorsett Mongkok website and at least 24 Hours before the hotel’s standard check-in time. The form will require proof of the lower rate you found on another website and the original rate you found on Dorsett Mongkok website
  • Dorsett Mongkok, Hong Kong reserves all rights in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice