Best Rate Guarantee

• The offer is valid for direct booking through the Dorsett Mongkok Hotel Hong Kong’s official website (“Dorsett Mongkok Hotel website”)
• A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program
• Rate comparison will be made for reservations of whatever room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate
• When a claim is made for multiple nights, each night will be compared separately
• Rate disparities solely stemming from fluctuations and differences in currency exchange rates will be excluded from the guarantee
• The non-Dorsett Mongkok Hotel website rate must be in the same currency as the rate you booked through the Dorsett Mongkok Hotel website
• The non-Dorsett Mongkok Hotel website rate must be at least 1% more than the current, lowest rate available on Dorsett Mongkok Hotel website
• When multiple rates for the reservation dates and room type/package are available on Dorsett Mongkok Hotel website, you must reserve the lowest rate to be eligible for the guarantee
• The lower rate must still be available and verifiable at the time for Dorsett Mongkok Hotel Hong Kong to validate the claim
• Any modification to the original booking after a claim form has been validated will prevent the claim from going ahead
• The rates covered by the Lowest Rate Guarantee must be accessible to the general public and available for reservation; expressly excluded are:

Negotiated rates:-

• Negotiated rates (e.g., group rates, corporate rates, conference/seminar rates)
• Specific promotional offers granting an additional discount after the booking is made (e.g., bookings with promotional codes supplied further to the registration in a newsletter, etc.)
• Qualified discount rates (e.g., loyalty programme rate)

• Rates granted to Dorsett Mongkok, Hong Kong partners and their employees
• Rates granted to Dorsett Mongkok, Hong Kong employees
• Rates offered by opaque inventory sources (i.e., Hotwire and Priceline) who only specify the hotel name or location once the booking has been made
• Rates on websites requiring membership or programmes requiring a password or login to consult hotel rates and room availability
• Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular geography or using a specific credit card

Other rates excluded from the Lowest Rate Guarantee program includes:

• Rates that require a paid membership in a club or other organization, or approved by Dorsett Mongkok, Hong Kong for the discounted rates will be excluded
• Rates available on auction websites
• ates on sites, applications and other sources, channels or outlets that do not provide the ability to make a real-time reservation (e.g., an “on request” rate), that do not provide immediate hotel confirmation, or that require 5 minutes or more to validate a reservation
• Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular location or using a specific credit card
• Pre-paid, advance purchase, or non-refundable rates on Ctrip
• Rates on all Fliggy channels
• Dorsett Mongkok, Hong Kong is not liable for indemnity incurring from cancellations made on other websites
• A claim form must be submitted to this “link” within 24 Hours of the booking made on the Dorsett Mongkok website and at least 24 Hours before the hotel’s standard check-in time. The form will require proof of the lower rate you found on another website and the original rate you found on Dorsett Mongkok website
• Dorsett Mongkok, Hong Kong reserves all rights in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice